Terms of Service

Welcome to Ekokemica.asia! Please read these Terms of Service (“Terms”) carefully before using our website or purchasing any products or services. By accessing or using https://ekokemica.asia (the “Site”), you agree to comply with and be bound by these Terms.

If you have any questions, please contact us at our hotline: 0981851845 or at our company address:
B2-07, Hoang Huy Mall Urban Area, Le Chan Ward, Hai Phong City, Vietnam.

1. General Provisions

• The Site is operated and distributed exclusively by IVY GROUP JOINT STOCK COMPANY (“We”, “Us”, “Our”), the exclusive distributor of Ekokemica products – MADE IN ITALY – for the Southeast Asian market.

• By using our services, you agree to abide by all applicable laws and regulations.

• We reserve the right to update or change these Terms at any time. Any changes will be posted on this page. Continued use of the Site after any such changes shall constitute your consent to such changes.

2. User Eligibility

• You must be at least 18 years old or have legal capacity to use the Site and make purchases.

• By registering or placing an order, you represent that all information provided is accurate, current, and complete.

3. Orders and Payments

• Orders placed via the Site are subject to acceptance and product availability.

• We reserve the right to refuse or cancel any order for any reason, including errors in pricing, product information, or suspected fraud.

• Payment methods and order confirmation are specified during the checkout process.

• If you pay by credit card, your order will be processed once payment is received in full.

4. Pricing and Product Information

• All prices listed on the Site are in VND and include VAT unless otherwise stated.

• We strive to ensure that product descriptions, images, and prices are accurate; however, we cannot guarantee that all information is error-free and reserve the right to correct any errors.

5. Shipping Policy

• We offer nationwide delivery in Vietnam according to our Shipping Policy.

• Shipping fees are calculated based on agreements with our delivery partners and are clearly stated at checkout.

• Delivery times typically range from 3 to 5 working days (excluding weekends and holidays).
  For more details, see our Shipping Policy.

6. Inspection Policy

• Customers are entitled to inspect and verify the product with the delivery staff before making payment.

• If the product is incorrect, damaged, or defective, you have the right to refuse the order.
  For full details, refer to our Product Inspection Policy.

7. Return and Refund Policy

• Returns or refunds are accepted within 14 days of delivery, subject to the conditions stated in our Return/Refund Policy.

• Returned products must be unused, undamaged, and include all original packaging, labels, and accompanying gifts (if any).

• The company covers all return shipping costs for valid claims.

8. Privacy Policy

• We are committed to protecting your personal information in accordance with our Privacy Policy.

• Your data will only be used for purposes relating to the sale and support of products and services on this Site, or as required by law.

9. Intellectual Property

• All content on the Site (text, images, graphics, logos, etc.) is the property of IVY GROUP JSC or its licensors and is protected by law.

• You may not copy, modify, distribute, transmit, display, or sell any content from the Site without prior written consent.

10. Limitation of Liability

• We strive to ensure accuracy and quality but are not liable for any indirect, incidental, or consequential damages arising from your use of the Site or products.

• In no event shall our total liability exceed the amount you paid for the product or service in question.

11. Dispute Resolution

• Any disputes arising out of or relating to these Terms shall be resolved first by negotiation.

• If negotiation fails, either party may refer the dispute to the competent authority or court in Vietnam for resolution in accordance with the law.

• Complaint procedures are detailed in our Complaint Reception and Resolution Process.

12. Customer Support

If you have questions, complaints, or need assistance, please contact us via:

• Hotline: 0981851845

• Address: B2-07, Hoang Huy Mall Urban Area, Le Chan Ward, Hai Phong City, Vietnam.

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By using our Site, you acknowledge that you have read, understood, and agreed to these Terms of Service.