Shipping & FAQ
https://ekokemica.asia/ always aims to provide the best shipping service with competitive fees for all orders placed with us. We support nationwide delivery with the following specific shipping policy:
Shipping Fees
https://ekokemica.asia/ applies shipping fees according to the rates agreed with our contracted shipping partners for all successfully placed orders.
For customers in provinces or cities where the company has stores, we will deliver orders directly to your address.
Delivery Time
https://ekokemica.asia/ will request the shipping partner to deliver the goods to customers within the agreed time frame after you have completed all order procedures. Delivery usually takes at least 3–5 working days (excluding Saturdays, Sundays, or holidays).
If you choose to pay by credit card, the order processing time will start once https://ekokemica.asia/ has received your full payment. Please note, https://ekokemica.asia/ reserves the right to change the delivery time without prior notice in case of force majeure events such as natural disasters or other special events.
Your order will be delivered a maximum of two times (if the first delivery attempt is unsuccessful, our staff will contact you to arrange a second delivery). We will attempt to contact you again within the next two working days (via message or direct call). If we are still unable to reach you or receive no response, the order will be canceled.
To check the information or status of your order, please contact our Customer Care Department.
When the goods are delivered, please complete the payment and sign the receipt with the delivery staff first. After that, you should check the product for any defects or issues. Please keep the shipping receipt for verification.
Responsibility of the Shipping Provider Regarding Goods in Transit
The shipping service is responsible for the goods and any risks such as loss or damage throughout the delivery process to the customer.
Customers are responsible for checking the goods upon receipt. If the goods are damaged, scratched, broken, dented, or do not match the ordered model, please note the condition with the delivery staff and inform us immediately for resolution.
After you have signed and accepted the goods without any comments or notes, this means you have accepted the order and the transaction is considered complete. We will not be responsible for any future requests for returns or exchanges due to damage, scratches, breakage, dents, incorrect items, etc.
If you use a self-designated shipping service or have someone else (such as a friend or family member) pick up the goods for you, you are responsible for the goods and any risks such as loss or damage during transit. In this case, you are also responsible for all related shipping fees and losses.
Clarification of Responsibilities Regarding Shipping Documents During Delivery
To facilitate the delivery process, our website commits to including with every package: a sales invoice and all relevant documents proving that the product is legally distributed by the company.
Therefore, during transportation, delivery staff may present these documents to prove the origin of the goods if requested by competent authorities.
Customer Support
If you have any questions or concerns regarding our shipping policy or your order, please contact our Customer Service Department at 0981851845. We are happy to assist you.
We hope that our shipping policy will help you have the easiest and most convenient online shopping experience.