Privacy Policy

Currently, the issue of securing sales information, personal information, and confidential business information is a rather sensitive matter in society. Our website, Ekokemica.asia, always highly values the information provided by customers and strictly adheres to privacy principles as a vital objective of our organization.

We set forth the following absolute assurance conditions so that our customers are fully aware and can be assured that we respect all personal privacy rights as well as the principles of sensitive information confidentiality when you provide information specifically to the website Ekokemica.asia. Before accessing and providing information, customers should read through the necessary privacy regulations to understand and avoid any unwanted issues later on.

INFORMATION PRIVACY POLICY

Address of the entity collecting and managing information:

• IVY GROUP JOINT STOCK COMPANY

• Address: B2-07, Hoang Huy Mall Urban Area, Le Chan Ward, Hai Phong City, Vietnam.

• Hotline: 0981851845

2. Purpose and Scope of Information Collection

The website Ekokemica.asia collects information provided by members for the following purposes:

• To deliver products that you have purchased on Ekokemica.asia.

• To notify about delivery and provide customer support.

• To provide information related to products.

• To process orders and provide services.

• Ekokemica.asia will use the information you provide to help manage customer accounts and improve the interface and/or content of the website pages.

• In case of legal requirements: Ekokemica.asia is responsible for cooperating in providing members’ personal information upon request from judicial authorities, including the Procuracy, court, or investigation police agency related to any violations of the law by customers. Apart from these cases, no one has the right to infringe on members’ personal information.

Information Retention Period

Members’ personal data will be stored until a request for deletion is made, or until the member logs in and performs the deletion. Otherwise, in all cases, members’ personal information will be kept confidential on the servers of Ekokemica.asia.

Commitment to Protecting Customers’ Personal Information:

IVY Group Joint Stock Company is committed to ensuring the safety of your information when you register personal information with us. The website Ekokemica.asia commits not to sell, exchange, or share your personal information with any third party, except in the following cases:

• When you give your consent.

• When information sharing is necessary to provide services or process your order (for example: sharing with shipping units, etc.).

• When we are required to provide information at the request of legal authorities or as required by law.

Ekokemica.asia ensures that all your personal information will be kept securely. We protect your personal information by:
– Limiting access to personal information.
– Storing and securing customers’ personal information on servers and using technology products to prevent unauthorized access.
– Regularly coordinating with security experts to update the latest information on cybersecurity and enhance the protection of your personal information.

Individuals or Organizations Who May Access Personal Information

Individuals or organizations permitted to access customers’ personal information fall into the following categories:
– IVY Group Joint Stock Company.
– Ekokemica.asia and third-party providers, including Google, may use Google Analytics cookies or third-party cookies to collect information, optimize, and serve advertising purposes based on users’ previous visits to the website.
– Partners who have contracts to provide part of the services with the Company. These partners will receive information as per contract agreement (either partial or complete information, depending on contract terms) to support users in utilizing services provided by the Company.

Note:
– Ekokemica.asia commits not to sell, share, or exchange customers’ personal information collected on the website with any other third party.
– The links between Ekokemica.asia and other websites are only for the purpose of providing links to sources of information that may be useful to website users.
– We are not responsible for the content, accuracy, or reliability of products and services provided by linked websites.

6. Methods and Tools for Users to Access and Edit Their Personal Data

Customers can exercise their rights to edit or update their personal information by contacting us via the hotline: 0981851845.

Customer Rights

Customers have the right to:

• Request access, modification, or deletion of their personal information.

• Refuse to receive advertising and promotional information from Ekokemica.asia.

• File complaints if there is any violation of personal information privacy.

Changes to Privacy Terms

Ekokemica.asia may update its customer information privacy terms when necessary. All changes will be announced on our website. Customers should regularly check to stay informed of any changes (if any).

9. Mechanism for Receiving and Resolving Consumer Complaints Related to Misuse or Out-of-Scope Use of Personal Information

When consumers discover that their personal information on Ekokemica.asia is being used for the wrong purpose or beyond the announced scope, they may send complaints to Ekokemica.asia through the following methods:
– Call the hotline: 0981851845
– Send a written complaint to the address: B2-07, Hoang Huy Mall Urban Area, Le Chan Ward, Hai Phong City, Vietnam.

The time limit for Ekokemica.asia to handle complaints related to customers’ personal information is 03 (three) working days from the date of receipt of the complaint.

In all cases, Ekokemica.asia prioritizes negotiation and reconciliation with customers to reach a unified solution to resolve complaints.

In cases where the two parties cannot reach the desired agreement leading to unsuccessful negotiation and reconciliation, either party has the right to bring the case to the competent People’s Court for resolution in accordance with the law.

Ekokemica.asia understands that your right to protect personal information is also our responsibility, so in any case of questions or feedback related to the privacy policy of Ekokemica.asia and the misuse or out-of-scope use of personal information, please contact the hotline 0981851845.